Terms and Conditions & Cancellation Policy

Terms of Use

Stefanov Holdings LLC. (“Company”, “us”, "our" or “we”) provides the www.herbal-revival.com website (“Site” or “Website”) and various products and services, subject to compliance by you (referred to as “you” or “your”) with all the terms, conditions, and notices contained or referenced herein (“Terms of Use” or "TOU"), and subject to any other written agreement between us and you.  In addition, when using or purchasing, products, goods or services ("Product" or "Products")  on this Site, you shall be subject to any posted guidelines or rules that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

These Terms of Use are effective as of 1/1/2025. To the extent that any translated version of these Terms of Use conflicts with the English (US) version, the English (US) version controls.  

The Privacy Policy as set forth on the Site is an integral part of these Terms of Use.

We reserve the right to change these Terms of Use from time to time with or without notice to you. You acknowledge and agree that it is your responsibility to review this Site and these Terms of Use periodically and to be aware of any modifications. Your continued use of this Site after such modifications will constitute your acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.

BY COMPLETING THE PURCHASE PROCESS AND/OR USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, PLEASE EXIT THIS SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THIS SITE AND/OR THOSE PARTICULAR PRODUCTS. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE

1. YOU

If you are under the age of 18, you may not access or use the Site unless you have received permission to do so from your parent or legal guardian.  We cannot verify your age, but if the foregoing requirement is violated, we reserve the right to discontinue your use of the Site with or without notice to you.

You are solely responsible for the knowledge of and adherence to all laws, statutes, rules, and regulations pertaining to your use of this Site.  Your use of this Site is subject to all applicable laws, statutes, rules, and regulations.

Note that we may decline, because of any reason, to sell any Product to you, and we are not obliged to tell you the reason for our decision.

2. BINDING CONTRACT

This Terms of Use forms a legally binding contract between us when all these have occurred:

• You have confirmed to us that you wish to proceed with the purchase of one or more Products by submitting your order.

• We have confirmed to you that we will sell the Product(s) to you by sending you an order confirmation.

• We have received payment of the price and any additional monies.

When your order has been completed and authorized by us you will receive confirmation of the Product(s) ordered, the price paid, the estimated delivery date and your allocated order number.

If for any reason lack of Product availability occurs, it will not be defined as a breach of this Terms of Use, if we will notify you by email, and you will have the right to cancel your order.

3. PRICING

These instructions will be valid regarding Products prices:

• The Products prices are as presented on the website while the purchasing process.

• The Products prices are subject to change at any time.

• Product prices may vary due to currency differences.

• Prices are exclusive of TAX, VAT, Customs, and delivery.

4. PAYMENT

Purchases of Product on the Site can be made by credit card or any other methods of payment that are published on the Site, based on the payment details provided by You.

As a condition to Your right to receive any Product, your credit card company must approve your purchase. You are obligated to provide us with accurate and complete billing information, including valid credit card information, your name, address, and telephone number, and to provide us with any changes in such information within 30 days of the change.

We will take reasonable measures to keep your payment information secure. We nevertheless will not be liable for any damage or loss you sustain as a result of any unauthorized access to payment details provided by You.

Please note that in case of suspected fraud, we will have the right to cancel the transaction. In most cases, you will be notified of authorization or fraud issues, if they occur, before you complete the check-out process.

5. SHIPPING

We strive to make your shopping experience with us a positive one. While Your purchase thru the Site, you will be offered different Products shipping terms per the address you will provide us.

Note that the products will be delivered not by us, but by Shipping Companies, which are a third party to the transaction between You and us. The Shipping Companies have the sole responsibility to deliver, secure, and insure the Products delivery to You.

You confirm that you will not have any demand or claim against us due to a failure in the product and / or on the date of its arrival to You, as a result of the shipping process or the Shipping Company.

The tracking number given to You during the purchase process in the Site, can be used by you for general information about the status of the Product shipping to You, but the said information is not binding.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping period will be as per your address.

6. ORDER CANCELATION

Due to the sensitive nature of our edible products, we do not accept any cancellations once an order has been placed and payment has been confirmed. These items require careful handling, and we are committed to maintaining the highest safety and hygiene standards for our customers.

Please ensure your order is correct before submitting.

For any issues or urgent matters regarding your order, you may contact us at support@herbal-revival.com.

7. REFUND POLICY

All sales are final. We do not offer refunds, exchanges, or returns on any of our products due to their edible and consumable nature. This policy is in place to protect your safety and to comply with industry standards for health and hygiene.
If there is a problem with your order (e.g., damaged items upon delivery or shipping errors), please contact us within 2 business days at support@herbal-revival.com, and we will do our best to resolve the issue on a case-by-case basis.
Thank you for understanding and respecting our commitment to product safety and integrity.

8. PRODUCTS SHIPPED IN ERROR

You must notify us of any shipping errors or disputes within two (2) business days of Product receipt. Products shipped in error by us are freely returnable for full credit, provided that such returns are made within fifteen (15) days of receipt.

9. DEFECTIVE PRODUCTS

We select Our manufacturers with great care. If you discover a Product flaw or fault, please contact us within two (2) business days of Product receipt. Defective product that are the result of our error may be replaced by us at our expense, subject to the other provisions of this policy.

10. COMMUNICATION

Some applicable laws may require that some of the information we send you should be in writing. When you visit the Site or send emails to us, you are communicating with us electronically. We may communicate with you by email or by posting notices on the Site. For contractual purposes, you agree to this means of electronic communication and you acknowledge that all contracts, notices, information and other communications provided to you electronically comply with any legal requirement that such communications should be in writing. This condition does not affect your statutory rights.

You authorize us to use the contact information you have provided to us to convey to You information on various matters that we believe that may be of interest to you, including information that may be considered as advertising information. You can ask at any time, via email or a link that we will provide to stop sending the messages to you.

11. LIMITATION OF LIABILITY

We warrant to you that any Product(s) purchased from us through the Site is of satisfactory quality.

Our liability in connection with any Product(s) purchased through our Site is strictly limited to the purchase price of the Product(s). 

In no event we will accept liability for any death, personal injury, loss of income, revenue, business, profits, contracts, or data, for any indirect or consequential damage of any kind arising, whether have been advised of the possibility of such, whether caused by tort (including negligence) breach of contract or otherwise,  and even if foreseeable.

Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to You.

Any claim brought by you against us must be instituted with one year after the claim accrues or be deemed forever and permanently waived and barred.

Details of warranty periods and after sales service can be found in the appropriate User Instruction Manual for the purchased Product(s).

12. INTELLECTUAL PROPERTY

The Products and all Content presented to you on this Site (and over which you do not possess superior copyright, trademark, service mark, patent or other proprietary rights) is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the Our sole property. You may not use such without prior written permission from us. You will not remove, alter or conceal any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying this Site and Products without prior written permission from us.

Except for a single copy made for personal use only, you may not copy, reverse engineer, reproduce, modify, republish, upload, post, transmit, or distribute any Product or Content from this Site in any form or by any means without prior written permission from us. Any use which is not a personal use or unauthorized use of the Product or Content appearing on this Site may violate patent, copyright, trademark and other applicable laws and could result in criminal or civil penalties.

In addition to any right we have by applicable law, the “Herbal Revival”, "Stefanov Holdings LLC" names and logos are our trademarks, and may not be copied, imitated, or used, in whole or in part, without our prior written permission.  All custom graphics, icons, logos, and service names are registered trademarks, trademarks, or service marks of us. All other trademarks or service marks are property of their respective owners. 

In addition to any right we have by applicable law, the Products may be registered patent and may not be used, copied, or imitated, in whole or in part, without our prior written permission.

13. NOTICES

All notices given by you to us must be given to us in writing by email support@herbal-revival.com. We may give notice to you at either the email or postal address you provided to us when placing an order. Our notices to You will be deemed received and properly served 48 hours after an email is sent, or three days after the date of the post mail was received by Your post office. 

14. TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights and obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

15. EVENTS OUTSIDE OF OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; Impossibility of the use of public or private telecommunication networks, the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

16. WAIVER

No waiver of any provision hereof shall be effective unless made in writing and signed by the waiving party. The failure of any party to require the performance of any term or obligation of this Agreement, or the waiver by any party of any breach of this Agreement, shall not prevent any subsequent enforcement of such term or obligation or be deemed a waiver of any subsequent breach.

17. SEVERABILITY

In case any provision in this Terms of Use shall be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby and such provision shall be ineffective only to the extent of such invalidity, illegality or unenforceability.

18. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties with respect to the subject matter and supersedes any prior agreements and understandings between the parties relating to the subject matter hereof. No verbal agreement, conversation or representation between any officers, agents, or employees of the parties hereto either before or after the execution of this Agreement shall affect or modify any of the terms or obligations herein contained.

19. LAW AND JURISDICTION

This Agreement and the purchase of Product(s) through the Site will be governed by Israeli law. Any dispute arising from, or related to, shall be subject to the exclusive jurisdiction of the courts of Tel Aviv, Israel.

20. How to Contact Us

If you have any questions about this Terms of Use, Product or service, please contact us at:support@herbal-revival.com

This Terms of Use is effective from the date of:1/1/2025

Privacy Policy

Your privacy is important to Stefanov Holdings LLC. (“Company,” “we,” “us,” or “our”).  This Privacy Statement applies to the online collection and sharing of personal and other information via our mobile services, applications, websites, including www.herbal-revival.com (“Site”), and any software provided on or in connection with our services (collectively, the “Service”).  

This Privacy Policy governs the manner in which Stefanov Holdings LLC, uses, maintains and discloses information collected from users (each, a “User”) of the Site, and applies to the Site and all products and services offered by Stefanov Holdings LLC.

1. Information We Collect

this is the information we may collect from Users:

• username, password, address, e-mail address, telephone number, payment information (e.g., credit card).

• Communications between you and Stefanov Holdings LLC. For example, we may send you Service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices).  Note that you may not opt out of Service-related e-mails.  

• Customer-Support communications.  If you contact us for customer support, we may ask you to provide information about your computer/mobile device or about the issues you are trying to resolve. 

Analytics information and third-party services:

We may use other services hosted by third parties to assist in providing our Service and to help us understand our Users’ use of our Service. We use third-party analytics tools to help us measure traffic and usage trends for the Service. We collect and use this analytics information from other Users so that it cannot reasonably be used to identify any individual User.

Cookies and similar technologies:

We may use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use the Service and to provide features to you.

Log file information:

Log file information is automatically reported by your browser each time you make a request to access (i.e., visit) a web page or application. It can also be provided when the content of the webpage or application is downloaded to your browser or device.

When you use our Service, our servers automatically record certain log file information, including your web request, IP address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails or messages sent to our Users which then help us track which emails or messages are opened and which links are clicked by recipients.  The information allows us to administer the Service, allows for more accurate reporting and improvement of the Service, and protects the Service and its content from inappropriate use.

Device identifiers:

When you use a mobile device to access our Service, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by Stefanov Holdings LLC.

A device identifier may deliver information to us or to a third-party partner about how you browse and use the Service and may help us or others provide reports or personalized content and ads. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.

2. How We Use Your Information

In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:

• help you efficiently access your information after you sign in;

• remember information so you will not have to re-enter it during your visit or the next time you visit the Service;

• contact you to convey information that we, or an Organizer, consider relevant to you;

• provide personalized Content and information to you and others, which could include online ads or other forms of marketing;

• provide, improve, test, and monitor the effectiveness of our Service;

• develop and test new services, products and features;

• monitor metrics such as total number of visitors, traffic, and demographic patterns;

• diagnose or fix technology problems;

• provide you with goods or services;

• respond to your requests or questions.

3. Sharing of Your Information

We will not share your information to third parties outside Stefanov Holdings LLC, except as noted in this Privacy Policy. 

Parties with whom we may share your information:

If we sell or otherwise transfer part or the whole of Stefanov Holdings LLC or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, liquidation), your information such as name, email address, and telephone number, Content and any other information collected through the Service may be among the items sold or transferred. The buyer or transferee will have to honor the commitments we have made in this Privacy Policy.

Responding to legal requests and preventing harm:

We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

Service Providers:

We may access, preserve and share your information with third parties that gives services for the fulfillment our services and your Product order such as shipping, delivery, mail office, data storage, website management companies.

4. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

5. Storage and Processing

Your information collected through the Service may be stored and processed in country in which Stefanov Holdings LLC, its Affiliates or Service Providers maintain facilities.

Stefanov Holdings LLC, its Affiliates, or Service Providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps to verify your identity before granting you access to your account. However, Stefanov Holdings LLC cannot ensure the security of any information you transmit to Stefanov Holdings LLC or guarantee that information on the Service may not be accessed, disclosed, altered, or destroyed.

6. Your Choices About Your Information

You may update your account at any time by logging in and changing your account settings.

You may unsubscribe from email communications from us by clicking on the “unsubscribe link” provided in such communications. You may not opt out of Service-related communications (e.g., account verification, purchase and billing confirmations and reminders, changes/updates to features of the Service, technical and security notices).

7. How long we keep your Content:

Following termination or deactivation of your account, Stefanov Holdings LLC, or its Service Providers may retain information (including your account information) for a commercially reasonable time for backup, archival, and/or audit purposes.

8. Other Web Sites and Services

We are not responsible for the practices employed by any websites or services linked to or from our Service, including the information or content contained within them. Please remember that when you use a link to go from our Service to another website or service, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party's own rules and policies. In addition, you agree that we are not responsible and do not have control over any third parties, and any connection with any third party is done by your own risk.

9. Children’s Privacy

Stefanov Holdings LLC does not knowingly collect or solicit any information from anyone under the age of 13, or anyone under the age of 18 who has not received permission from a parent or legal guardian to use the Service.  Stefanov Holdings LLC does not knowingly allow such persons to use the website for any purpose. In the event that we learn that we have collected personal information from a child under age 13, or a child under the age of 18 who has not received permission from a parent or legal guardian to use the Service, we will delete that information as quickly as possible. If you are a parent or legal guardian and think either that your child under 13 has given us information, or that your child under 18 has used the Service and given us information without your permission, please contact us at email support@herbal-revival.com .

Changes to Our Privacy Policy

Stefanov Holdings LLC may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of Stefanov Holdings LLC or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.

10. How to Contact Us

If you have any questions about this Privacy Policy or the Service, please contact us at: support@herbal-revival.com  .

This Privacy Policy is effective from the date of:1/1/2025